Shipping Policy

Last Updated: 28-7-2026 Contact: support@suitheritage.com

1. Where We Ship

Suit Heritage currently ships only in the United States. We do not currently offer International shipping. If this changes, this policy page will be updated accordingly.

All orders are dispatched from our fulfillment facility on 536 Anderson Ave, Pittsburgh, PA 15239, USA via our domestic fulfillment partners (i.e. FedEx, DHL and UPS).

Addresses We Do Not Ship To

• P.O. boxes, APO/FPO military addresses, or package forwarding services are not accepted by default. If you need to ship to one of these addresses, email support@suitheritage.com before placing your order to confirm whether an exception is possible.

• Addresses where courier delivery is confirmed unavailable.

If you have questions about your delivery address before placing an order, contact support@suitheritage.com.

2. Shipping Cost & Delivery Times

We offer free shipping on all orders anywhere in the United States. No minimum order value applies.

(Please note that handling and shipping times may vary during peak seasons or promotional events. In such cases, we will notify you via email or a phone call.)

Handling & Transit Times

• Handling time is the period between when you place your order and when it is dispatched. During this time your order is tailored/manufactured, quality checked, packed, and handed to the fulfillment partner.

• Transit time begins after your order has been dispatched and tracking has been sent to you.

Important Info:

• Production for Tailored (Made-to-Measure) and Custom (Bespoke Suits) products begin once you approve and confirm your measurements and specifications

• Business days are Monday through Friday, excluding US public holidays.

• Orders placed on weekends or public holidays begin processing on the next business day.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number that you can use to track your order through our site or that carrier’s website.

• Tracking updates may take 24 to 48 hours to appear after the courier receives your package.

• If you do not receive tracking information within the expected handling window or if your tracking shows no movement for more than 5 business days, contact us immediately at support@suitheritage.com and we will investigate on your behalf.

4. Delivery Confirmation

Most orders are delivered without a signature requirement, using Left-at-Door delivery with Proof of Delivery (a time-stamped photo of the delivered package taken by the carrier). This photo is available to us and can be shared with you if a delivery dispute arises. If you require signature-on-delivery for your order (e.g. high-value or Bespoke shipments), please contact support@suitheritage.com before placing your order to arrange this.

5. Taxes

All prices displayed on our website for orders delivered within the United States are final prices and already include applicable sales taxes and other required taxes. Customers will not be charged any additional taxes or fees after checkout. The total amount shown at checkout is the final amount you will pay.

6. Incorrect Address

Always double-check your shipping address at checkout. If you notice an error, contact us immediately at support@suitheritage.com. If your order has not yet been dispatched, we can update the correct address from our end. However if the order is dispatched, we will be unable to redirect it in most cases. Filling in the correct address is the responsibility of the customer, and we will not be responsible for it.

7. Lost or Missing Products

All shipments are insured. If tracking shows your order as delivered but you have not received it, or you do not see any tracking movement within the above-mentioned timeframe (see transit times in section 2, “Shipping Cost & Delivery Times”), then email us at support@suitheritage.com so we can assist you further.

Before contacting us, please check with members of your household, neighbours, and any designated safe delivery locations (such as a porch, parcel locker, reception desk, or mailroom), and also contact the shipping carrier directly, as they may be able to provide additional delivery information or resolve the issue more quickly.

Please report a suspected lost or non-delivered parcel within 5 business days of the expected delivery date (or, if the parcel is marked as delivered, within 5 business days of the carrier's delivery scan). We will then open a carrier trace or investigation where applicable. Reports submitted after this period may limit our ability to investigate or file a claim with the carrier, as carriers often have strict claim deadlines.

Once a carrier marks a parcel as delivered, responsibility for the package transfers to the customer. In the event of suspected theft after delivery, we will assist you in filing a carrier claim, but we cannot guarantee replacement in such cases.

8. Damaged Packages

All shipments are insured. If your package arrives visibly damaged, photograph the outer packaging before opening it. Email support@suitheritage.com with your order number and photos within 24 to 48 hours of receiving your order. We will offer a replacement, refund, or a fair resolution based on the findings. However, if your product has a manufacturing defect, please refer to our Return & Refunds Policy. 

9. Additional Note

Suit Heritage remains fully responsible for your experience. You will always deal directly with us directly, not with a tailor/manufacturer nor any other third-parties for all order communication, tracking, returns, exchanges, and refunds.