RETURNS & REFUNDS POLICY

Last updated: September 4, 2026
Email: info@suitheritage.com
Phone: (945) 254-6266

We want you to love your Suit Heritage garment. If something is not right, we are here to help.

This Returns & Refunds Policy explains your return, refund, replacement, remake, and alteration options. Please read it carefully before placing an order, particularly if you are ordering a Tailored Size, Made-to-Measure, Custom Made, or Bespoke garment.

For administrative processing periods stated in business days, business days are Monday through Friday, excluding U.S. public holidays.

1. Order Types

Suit Heritage offers three order types. Because each is produced differently, different return conditions apply.

A. Standard Size

Garments selected from our published standard size range.

B. Tailored Size / Made-to-Measure (MTM)

Garments individually produced using measurements supplied and confirmed by you.

C. Custom Made / Bespoke

Garments produced according to measurements, styling selections, and customization preferences supplied and confirmed by you.

For Tailored Size, Made-to-Measure, Custom Made, and Bespoke orders, measurements and specifications you submit are used to produce your garment.

Please review all measurements, sizing information, and customization selections carefully before confirming them.

We cannot accept responsibility for fit issues caused solely by measurements or specifications that were submitted incorrectly by the customer.

This does not affect your rights where a garment is defective, damaged, incorrectly produced, or does not match the measurements or specifications you actually confirmed.

2. What You Can Return

A. Standard Size Orders

Changed Your Mind?

Standard Size garments may be returned within 30 calendar days of delivery for a full refund, provided that they:

• Are unworn other than being briefly tried on indoors for fit
• Have not been altered
• Have not been washed
• Are free from stains, scents, marks, damage, or signs of use
• Remain in their original condition
• Have all original tags, labels, and brand markings attached

Approved Standard Size returns include free return shipping. We will provide a prepaid return label.

Something Wrong?

A Standard Size garment may also be returned within 30 calendar days of delivery if:

• It arrived damaged
• It is defective
• It has a manufacturing or construction fault
• The size received does not match the size ordered
• The color received does not match the color ordered
• The style or product received does not match the order confirmed at checkout

B. Tailored Size / Made-to-Measure

Because Tailored Size and Made-to-Measure garments are individually produced using measurements supplied by you, they cannot be returned solely because you changed your mind.

They may be returned within 30 calendar days of delivery where:

• The garment arrived damaged
• The garment is defective
• There is a genuine manufacturing or construction fault
• The color, style, or product received does not match the order you confirmed
• The finished garment does not match the measurements you provided and confirmed

A garment correctly produced according to measurements you supplied is not considered defective solely because the measurements supplied were incorrect or because you subsequently prefer a different fit.

C. Custom Made / Bespoke

Because Custom Made and Bespoke garments are individually produced according to your measurements and customization selections, they cannot be returned solely because you changed your mind.

They may be returned within 30 calendar days of delivery where:

• The garment arrived damaged
• The garment is defective
• There is a genuine manufacturing or construction fault
• The color received does not match the color confirmed
• The styling or customization does not match what you confirmed
• The garment does not match the measurements you provided and confirmed
• The item otherwise materially differs from the specifications confirmed with your order

A garment correctly produced according to the measurements and specifications you supplied is not considered defective solely because you subsequently prefer another measurement, fit, style, or customization.

Transit Damage

Visible damage caused during shipping should be reported within 7 calendar days of delivery so that we can investigate the issue and meet applicable carrier claim deadlines.

Please see our Shipping Policy for further information.

3. How to Start a Return

To request a return:

1. Email info@suitheritage.com within the applicable return period.
2. Include your order number, a description of the reason for your return, and clear photographs where you are reporting damage, a manufacturing issue, an incorrect item, or another product-related problem.
3. Our team will review the request and confirm whether it is eligible under this policy.
4. For an approved return, we will provide return instructions and a prepaid return shipping label.
5. Use only the return address and shipping label provided by Suit Heritage. Do not send a return to another address unless we specifically instruct you to do so.
6. Once we receive your return, we will normally inspect and process an approved refund within 14 days. The refund will be issued to your original payment method. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Return shipping is covered by Suit Heritage for approved returns made under this policy.

If a returned product does not meet our eligibility requirements, we will contact you. Unless otherwise agreed, an ineligible returned product may be sent back to you at your expense.

4. Your Resolution Options

Depending on the nature of the issue and the order type, an approved claim may qualify for one or more of the following remedies.

Free Remake or Full Refund

Where a garment has a genuine unrepairable manufacturing defect, or materially fails to match the measurements or specifications you confirmed, you may choose between:

• A free remake according to your original confirmed specifications; or
• A full refund to your original payment method

A remake normally takes approximately 3–4 weeks after we receive and inspect the returned garment.

If a remake needs to be shipped to a different address, tell us when you submit your return request.

Replacement

For an eligible Standard Size claim, we may provide a replacement item at no additional shipping cost.

Alteration Reimbursement

Where there is a minor sizing or construction issue that can reasonably be corrected by a local tailor, you may prefer to keep the garment and have the adjustment performed locally.

Contact us at info@suitheritage.com before arranging the alteration.

With our prior approval, we may reimburse up to:

• $50 for Tailored Size, Made-to-Measure, Custom Made, and Bespoke garments
• $30 for Standard Size garments

Receipts or other evidence of the alteration cost may be required.

Alteration reimbursement does not normally apply to adjustments required solely because measurements were submitted incorrectly by the customer unless Suit Heritage agrees otherwise.

5. Eligibility Criteria

To qualify for return, a garment must, unless the return relates to a defect that itself prevents compliance:

• Be unworn other than being briefly tried on indoors for fit
• Be unaltered
• Be unwashed
• Be free from stains, scents, marks, or signs of use
• Remain in its original condition
• Have all original tags, labels, and brand markings attached
• Be returned within the applicable period stated in Section 2

Items Generally Not Eligible for Return, Refund, or Exchange

The following are not normally eligible:

• Tailored Size, Made-to-Measure, Custom Made, or Bespoke garments correctly produced to the measurements and specifications you confirmed, where the only reason for return is change of mind
• Tailored or custom garments where the fit issue results solely from incorrect measurements provided by the customer
• Garments with tags, labels, or brand markings removed
• Garments that have been worn beyond a reasonable indoor fitting
• Garments that have been altered without our prior approval
• Washed garments
• Garments with stains, scents, marks, damage, or other evidence of use
• Return requests submitted outside the applicable return period, except where applicable law provides otherwise

A Note on Color

Different screens, displays, device settings, lighting conditions, and photography may cause colors to appear slightly different.

We photograph our garments under controlled lighting, but no screen can reproduce every fabric and color perfectly in every real-world lighting environment.

A minor and reasonable variation in color alone is therefore not considered a defect.

This does not apply where the garment supplied is materially different from the color or product ordered.

6. Order Cancellation

Orders may be cancelled free of charge within 24 hours of being placed.

After that period, production or order preparation may already have begun and different cancellation restrictions apply.

Please see our Cancellation Policy for complete details.

7. Statutory Rights

Nothing in this Returns & Refunds Policy limits, excludes, or replaces any consumer right or remedy that cannot lawfully be limited or excluded under applicable U.S. federal or state law.