RETURNS & REFUNDS POLICY

Last updated: August 26, 2026 Contact: support@suitheritage.com

We want you to love your suit. If something is not right, we are here to help. This policy sets out your return and refund options clearly and fairly — please read it before ordering, particularly if you are ordering a tailored or bespoke garment.

Business days are Monday through Friday, excluding US public holidays.

1. Order Types

Suit Heritage offers three order types, and because each is produced differently, each carries different return terms:

• A. Standard Size — garments selected from our published size range
• B. Tailored Size / Made-to-Measure (MTM) — garments built to measurements you provide
• C. Custom Made / Bespoke — garments built to your own style and customization preferences

Measurements and specifications you supply are used exactly as given, so please check them carefully before confirming. We are not able to accept returns arising from measurements that were submitted incorrectly.

2. What You Can Return

A. Standard Size Orders

Changed your mind? Standard size garments may be returned within 30 days of delivery for a full refund, provided they are unworn, unaltered, and in original condition with all tags and labels attached. Return shipping is free — we send you a prepaid label.

Something wrong? You may also return within 30 days if:

• The garment arrived damaged, defective, or with a manufacturing or construction fault
• The size, color, style or item you received does not match what you ordered and confirmed at checkout

B. Tailored Size / Made-to-Measure

Because these garments are cut individually to your measurements, they cannot be returned for change of mind. They may be returned within 30 days of delivery if:

• The garment arrived damaged, defective, or with a manufacturing or construction fault
• The color, style or item you received does not match what you ordered and confirmed at checkout
• The garment does not match the measurements you provided and confirmed

C. Custom Made / Bespoke

Because these garments are built to your own specifications, they cannot be returned for change of mind. They may be returned within 30 days of delivery if:

• The garment arrived damaged, defective, or with a manufacturing or construction fault
• The color, styling or customization you received does not match what you ordered and confirmed
• The garment does not match the measurements you provided and confirmed

Visible transit damage should be reported within 7 days of delivery so that we can meet carrier claim deadlines — see Section 8 of our Shipping Policy.

3. How to Start a Return

1. Email support@suitheritage.com within the applicable window with your order number and clear photographs of the issue.
2. We will confirm eligibility and email you a prepaid return label. Where the fault is ours, we cover return shipping in full.
3. Send the garment back using the label provided. Please use only the address on that label — returns sent elsewhere are difficult for us to trace and we may not be able to process them.
4. We inspect returned items within 5–7 business days of receiving them.
5. Once approved, refunds are issued to your original payment method within 7 business days. Your bank may take a few days more to post it.

If a return does not meet our eligibility criteria we will let you know, and return the item to you at your expense unless we agree otherwise.

4. Your Resolution Options

Where a return is approved, you choose:

Free remake or full refund — where a garment has a genuine, unrepairable manufacturing defect, or does not match the specifications you confirmed, you may choose either a free remake built to your original specifications, or a full refund to your original payment method. Remakes take approximately 3–4 weeks to reach you after we receive and inspect the returned item. If you need it sent to a different address, tell us when you file the return.

Replacement — for standard size items, a replacement unit, shipped free.

Alteration reimbursement — if there is a minor sizing issue a local tailor can correct, you may prefer to keep the garment and have the work done yourself. Email us at support@suitheritage.com and we will reimburse:

• $50 on bespoke and tailored garments
• $30 on standard size garments

5. Eligibility Criteria

To be accepted, a returned garment must be:

• Unworn other than briefly trying it on indoors for fit
• Unaltered, unwashed, and free from stains, scents or marks
• In original condition with all tags, labels and brand markings attached
• Returned within the applicable window set out in Section 2

Not eligible for return, refund or exchange:

• Tailored, made-to-measure or bespoke garments made correctly to the measurements and specifications you confirmed — unless they arrive damaged, defective, or incorrect through our error
• Garments with tags, labels or brand markings removed
• Garments that have been worn, altered, washed, stained, scented, or otherwise used
• Returns requested after the applicable window has closed

A note on color: a minor variation between our photographs and the garment in your hands is normal. We shoot in professional studio lighting, which cannot replicate every real-world setting. This is not treated as a fault.

6. Order Cancellation

Cancellation terms are set out in full on our Cancellation Policy page. In short: you may cancel any order free of charge within 24 hours of placing it.

7. Your Statutory Rights

This policy does not limit any rights you may have under applicable state or federal consumer protection law.