RETURN & REFUND POLICY

Effective Date: March 2026 | Contact: support@suitheritage.com

At Suit Heritage, we build garments around you, your measurements, your choices, your occasion. Because every piece is made to order, our policies are designed to reflect the realities of bespoke and made-to-measure craftsmanship, while still giving you meaningful protection when things don’t go to plan.

Section A : Custom & Made-to-Measure Garments

This applies to: all bespoke suits, made-to-measure (MTM) suits, custom jackets, blazers, trousers, waistcoats, and shirts produced using customer-confirmed measurements.

Because each garment is cut and constructed exclusively for you, we are unable to offer returns, exchanges, or cash refunds on custom orders once production has begun. This is standard practice across the custom tailoring industry worldwide.

When We Take Responsibility

We will act promptly if any of the following apply:

• The garment has a confirmed manufacturing defect (stitching failure, construction flaw, fabric fault).
• The specifications delivered — fabric, lining, buttons, silhouette — materially differ from your confirmed order.
• Measurements on the finished garment deviate by more than the accepted industry tolerance (typically ±1cm on structured measurements).

How to Raise a Claim

• Contact us at support@suitheritage.com within 14 days of delivery.
• Include your order number, a clear written description of the issue, and photos or video showing the garment flat and on-body.
• Keep all original tags attached. Worn, washed, or altered garments cannot be assessed for manufacturing claims.

Resolution Options (at Suit Heritage’s discretion)

• Alteration credit — If in-house alteration is not practical given your location, we will reimburse the cost of local alterations by a tailor of your choosing, up to the limits in Section C.
• Store credit — In cases where alteration is not possible (e.g. fabric fault beyond repair), we will issue store credit equal to 50% of the item value.

Fit Preferences vs Manufacturing Defects

Custom tailoring involves personal taste and natural variation in handcrafted garments. Minor fit preferences — such as personal comfort preferences, aesthetic choices not specified in the order, or slight variations inherent in hand construction are not classified as defects and fall outside our claim process.

We strongly encourage all customers to review our measurement guide before ordering and to contact us with any questions before confirming their order.

Section B: Standard Size Suits & Ready-to-Wear Items

This applies to: standard-sized suits, shirts, blazers, and trousers ordered from our listed size range without custom measurements.

Return Window

• Returns must be requested within 14 days of confirmed delivery.
• Items must be unworn, unwashed, with all original tags intact and in their original packaging.
• Return shipping is at the customer’s expense unless the item is defective or incorrectly sent.
• Once we receive and inspect the returned item, a refund will be issued to your original payment method within 7 business days.
• Items purchased in a final sale or at a promotional discount are not eligible for return.

When We Take Responsibility

We will accept a return or issue a resolution at no cost to you if any of the following apply:

• The item you received is not the item you ordered (wrong size, colour, or style).
• The item has a manufacturing defect stitching failure, fabric flaw, construction error that was present on arrival.
• The item was damaged in transit and you report it within 5 days of delivery with photographic evidence.

In these cases we will cover return shipping and offer a full refund, replacement, or store credit at your preference.

When We Do Not Take Responsibility

We are unable to accept returns or issue refunds in the following circumstances:

• The item does not fit due to an incorrect size selected by the customer at checkout. Please refer to our size guide before ordering.
• The item has been worn, washed, dry-cleaned, or altered after delivery.
• Tags have been removed or original packaging has been discarded.
• The return is requested after 14 days of confirmed delivery.
• The item was purchased as a final sale or promotional item.
• The complaint relates to a minor colour variation caused by photography lighting or monitor calibration differences.

Section C: Alteration Reimbursement Limits

If we approve an alteration credit for a qualifying claim, we will reimburse receipted local alteration costs up to the following amounts:

To claim: email your alteration receipt to support@suitheritage.com within 30 days of delivery. We will review and issue a credit to your original payment method or as store credit within 5 business days.

Section D Non-Returnable Items

• All custom and made-to-measure garments (see Section A).
• Any garment that has been altered by a third party.
• Gift cards.
• Items marked as final sale at the time of purchase.

Section E Cancellations

Orders may be cancelled within 24 hours of placement for a full refund. This window is firm — production begins within 1–2 business days of order confirmation, and once cutting has started a custom or MTM order cannot be cancelled.