Important Notice
SuitHeritage specializes in custom suiting and tailoring. Due to the personalized nature of our garments, our return and refund policy is intentionally strict and aligned with international custom-tailoring standards.
Custom, Made-to-Measure & Tailored Garments
NO RETURNS • NO REFUNDS • NO EXCHANGES
This policy applies to all: – Made-to-Measure (MTM) suits – Fully Custom suits – Custom jackets, blazers, trousers, waistcoats, shirts – Any garment produced using customer-provided or confirmed measurements
Once an order enters production, it cannot be cancelled, returned, or refunded. These garments are created exclusively for the customer and cannot be resold.
Limited Exceptions
SuitHeritage will take responsibility only if: The delivered garment has a confirmed manufacturing defect, OR – The specifications delivered do not match the final confirmed order
Conditions: Claims must be submitted within 7 days of delivery – Clear photos/videos and the order number are required – Claims submitted after 7 days will not be accepted
Resolution Options (at SuitHeritage’s discretion): Free remake of the garment – Alteration credit – Store credit
Cash refunds are not issued for custom garments.
Fit Disclaimer
Minor fit preferences (e.g., personal comfort, style expectations, or subjective fit feel) are not considered defects. Custom tailoring involves craftsmanship and slight variation.
Alteration Credit
If Ready-to-Wear (RTW) items are offered: – Returns must be requested within 7 days of delivery – Items must be unworn, unwashed, with tags intact and original packaging – Return shipping costs are the customer’s responsibility
Non-Returnable Items
- All custom and tailored garments
- Altered items
- Gift cards
- Final sale items
Chargebacks & Disputes
Customers are required to contact SuitHeritage support before initiating a chargeback or payment dispute. Filing a chargeback without contacting support may delay resolution.
For all return-related concerns, contact: support@suitheritage.com