Privacy Policy

Effective Date: March 2026 | Contact: support@suitheritage.com

Your privacy matters to us. This policy explains what personal data Suit Heritage collects, why we collect it, how it is used, and your rights regarding it.

1. Data We Collect

Information you provide directly:

  • Name, email address, phone number, and shipping/billing address when placing an order or creating an account.
  • Body measurements submitted for custom and MTM orders.
  • Payment information, processed securely through our payment provider. We do not store card details on our servers.
  • Communications you send us (email, contact form, support requests).

Information collected automatically:

  • Device and browser information, IP address, and pages visited when you use our site.
  • Cookies and tracking data (see Section 5).
  • Purchase history and browsing behaviour on suitheritage.com.

2. How We Use Your Data

  • To process and fulfil your orders, including communicating order status and tracking.
  • To produce your custom garments to your submitted measurements.
  • To respond to your enquiries and provide customer support.
  • To send transactional emails (order confirmation, shipping notification, etc.).
  • To send marketing emails, if you have opted in. You may unsubscribe at any time.
  • To improve our website, products, and customer experience using aggregated analytics.
  • To comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Shipping carriers (DHL, FedEx, etc.) to fulfil delivery.
  • Payment processors (e.g. Stripe) to securely handle transactions.
  • Our tailoring workshop and production partners, who are contractually bound to process data only for the purpose of fulfilling your order.
  • Analytics and marketing platforms (e.g. Google Analytics, Meta Pixel) in aggregated or pseudonymised form.
  • Law enforcement or regulatory authorities, where required by law.

4. Data Retention

We retain your personal data for as long as is necessary to fulfil your order, maintain your account, comply with legal obligations, and resolve any disputes. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time, subject to any legal retention obligations.

5. Cookies

Our website uses cookies to enable core functionality (e.g. your shopping cart), analyse site traffic, and deliver relevant advertising. You may manage or disable non-essential cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect site functionality.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to or restrict certain processing activities.
  • Receive your data in a portable format.
  • Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at support@suitheritage.com. We will respond within 30 days.

7. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is processed using industry-standard SSL encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from minors.

9. Updates

We may update this Privacy Policy from time to time. The current version will always be published at suitheritage.com/privacy-policy with the effective date noted at the top.

10. Contact

For any privacy-related questions or to exercise your rights, please contact:

Email : support@suitheritage.com